A Study on the Evaluating Service Quality in Special Subject Repository: Focused on the 5·18 Archives

Authors

  • Dae-Hong Lee Interdisciplinary Program of Archival Studies, Chonnam National University, Korea
  • Hyun Jin Hong

Abstract

The purpose of this study is to measure and analyze the quality of service provided to the users by evaluating the service quality of the May 18 Democratic Uprising Archives, which is a representative,special subject repository, using the SERVQUAL model. To do this, revealing the relationship between factors such as service satisfaction of the archive users, overall service quality and intention of the action. Through this, this study developed service evaluation factors by considering the special subject repository.

URL: http://ijkcdt.net/xml/12714/12714.pdf

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Published

2017-12-31

How to Cite

Lee, D.-H., & Hong, H. J. (2017). A Study on the Evaluating Service Quality in Special Subject Repository: Focused on the 5·18 Archives. International Journal of Knowledge Content Development & Technology, 7(4). Retrieved from https://ijkcdt.journals.publicknowledgeproject.org/index.php/ijkcdt/article/view/150

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Vol. 7 No. 4 (2017)

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Articles

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Copyright (c) 2017 International Journal of Knowledge Content Development & Technology

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