PARK, J.-H.; KIM, H.-M. Building up an IT Service Management System through the ISO 20000 Certification. International Journal of Knowledge Content Development & Technology, [S. l.], v. 2, n. 2, 2012. Disponível em: https://ijkcdt.journals.publicknowledgeproject.org/index.php/ijkcdt/article/view/26. Acesso em: 25 nov. 2024.