A Study on the Impact of Satisfaction with Public Libraries on Using and Recommending Intention

Authors

  • Younghee Noh Konkuk University
  • Rosa Chang

Keywords:

Public Library, Residents, Satisfaction, Usage Intention, Recommendation Intention

Abstract

As the South Korean government has recently announced its intention to implement a three-year policy on building additional libraries and complex community centers as the community-based everyday life SOC project, society has shed new light on libraries as public service institutions. Accordingly, this study was conducted to determine the factors affecting resident satisfaction with public libraries, intention to use, and intention to recommend public libraries, for use as basic data to increase resident satisfaction and use of public libraries in South Korea. To this end, we conducted a survey on residents who have experience with using 13 public libraries designated as regional representative libraries in South Korea. The surveyed data was verified with structural equation using AMOS. The results were as follows. First, all factors, such as material, facility, staff, program, and service, except location and space, had a significant effect on resident satisfaction with public libraries. Second, it was found that satisfaction had a significant effect on intention to use and intention to recommend. The results of this study may contribute to qualitatively improving public library services by reflecting the changing needs of users, as well as social trends at the working level of libraries in the South Korean society.

URL: http://ijkcdt.net/xml/24907/24907.pdf

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Author Biography

Younghee Noh, Konkuk University

Biographical Details

[Author 1 bio] Younghee Noh

 

Younghee Noh has an MA and a PhD in Library & Information Science from Yonsei University, Seoul. She has published more than 50 books, including 3 books awarded as Outstanding Academic Books by Ministry of Culture, Sports and Tourism(Government)and more than 150 papers, including one selected as a Featured Article by the Informed Librarian Online in February 2012 and one awarded as a Best Article by Korean Library and Information Science Society.

She was listed in the Marquis Who's Who in the World in 2012-2016 and Who's Who in Science and Engineering in 2016-2017. She received research excellence awards from both Konkuk University (2009) and Konkuk University Alumni (2013) as well as recognition by “the award for Teaching Excellence” from Konkuk University in 2014. She received research excellence awards from ‘Korean Library and Information Science Society’ in 2014. One of the books she published in 2014, was selected as ‘Outstanding Academic Book’ by Ministry of Culture, Sports and Tourism in 2015. She received the Awards for Professional Excellence as Asia Library Leaders from Satija Research Foundation in Library and Information Science (India) in 2014. She has been a Chief Editor of World Research Journal of Library and Information Science in 2013~2016, an Associate Editor in Chief of International Journal of Knowledge Contents Development & Technology in 2011~2017.

Since 2004, she has been a Professor in the Department of Library & Information Science at Konkuk University, where she teaches courses in Metadata, Digital Libraries, Processing of Internet Information Resources, and Digital Contents. Before that, she taught courses in Using Information in a Knowledge-Based Society, Information Resources in Social Science, and Information Resources in Humanities in the Department of Library & Information Science, Yonsei University. From 1997 to 2004 she was Head of the International Information Center, Ewha Women’s University.

 

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Published

2020-09-30

How to Cite

Noh, Y., & Chang, R. (2020). A Study on the Impact of Satisfaction with Public Libraries on Using and Recommending Intention. International Journal of Knowledge Content Development & Technology, 10(3). Retrieved from https://ijkcdt.journals.publicknowledgeproject.org/index.php/ijkcdt/article/view/385

Issue

Vol. 10 No. 3 (2020)

Section

Articles

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